Return Policy

Items purchased on HTTPS://WWW.VELOCITYGRILL.COM/ that are unused and in their original packaging may be returned within 30 days of purchase.

Upon receipt and inspection of the item(s) by Velocity Grill, refunds will be issued for the purchase price of the item(s) and any applicable sales tax in the original form of payment. Shipping charges for both delivery and returns are not refundable. 

 

Damaged/Defective/Missing Items

We stand by the Velocity Grill and want you to be happy with your grilling experience. If an order arrives and is damaged or defective, please send us an email to info.velocitygrill@gmail.com. 

Orders may be shipped in separate packages. If you are worried about some of your items not showing up, please send us an email to info.velocitygrill@gmail.com.